terms & conditions
224 Barry Parade, Fortitude Valley, QLD, Australia
climb@rocksports.com.au
(07) 3189 5589
1. GENERAL TERMS OF ENTRY
1.1 Sign-In Requirement
All clients and members must sign in every visit. No exceptions.
1.2 Induction and Competency
All new climbers must complete a safety induction and be signed off as competent before participating in any climbing or belaying activities.
1.3 Age Restrictions for Belaying
Climbers must be 14 years or older to belay unless under direct supervision of an instructor in our juniors class and only if the instructor has deemed them competent.
1.4 Facilities
Rocksports provides a range of climbing and fitness facilities, including:
- Weights gym
- Auto-belay systems
- Boulder room
- Top rope climbing
- Lead climbing
2. MEMBERSHIPS
2.1 Membership Fees and Structure
$29 per week no contracts
Weekly direct debit payments only
2.2 Membership Fee Lock
Your membership fee remains the same for the duration of your current active membership. If your membership is canceled, the previous rate cannot be guaranteed, and rejoining may require payment at the current, possibly higher, rate.
2.3 Cancellations and Holds
Notice Period:
Minimum of 2 weeks notice is required for cancellation or to place your membership on hold.
Holds:
Memberships can be placed on hold for a minimum of 2 weeks and a maximum of 6 weeks at a time. Exceptions may be made for medical reasons with proper documentation.
Annual Hold Limit:
You can place your membership on hold for up to 8 weeks per calendar year.
Request Process:
All membership cancellations and holds must be requested via email at climb@rocksports.com.au or through the membership portal.
3. CLASSES AND PARTICIPATION
3.1 Class Attendance
All participants must arrive on time for scheduled classes. Late arrivals will not be permitted to join the class once it has started.
4. SAFETY AND HEALTH
4.1 Health Declaration
By participating in climbing and fitness activities at Rocksports, you confirm that you are in good physical health and aware of no medical condition that would prevent safe participation.
4.2 Medical Conditions
If you have a medical condition that may affect your ability to climb safely, you must inform Rocksports in writing with supporting medical documentation.
5. LIABILITY WAIVER
All participants must complete a liability waiver before using any Rocksports facilities. By signing the waiver, you acknowledge the inherent risks associated with climbing and fitness activities and agree to participate at your own risk.
6. PAYMENT TERMS
6.1 Direct Debits
Membership fees are collected weekly by direct debit from your nominated bank account. It is your responsibility to ensure sufficient funds are available.
6.2 Failed Payments
If a payment fails, Rocksports will contact you to settle the outstanding balance. Continued failure to pay may result in suspension of membership access until the account is settled.
7. CHANGES TO TERMS AND CONDITIONS
Rocksports reserves the right to update these terms and conditions with at least 30 days notice. Notice may be given via email, on the Rocksports website, or through in-gym announcements.
8. current Promotions
8.1 $20/Week Membership
*Offer available to all new and existing members
- Members must join before 30 June 2025
- Price is $20/wk for the first 3 months from date of sign up
- After 3 months price will move to $29/wk
8.2 Free Climb Offer
*Offer valid for new climbers only
- Offer entitles customer to one complimentary casual visit valued at $22/adult or $18/student
- Offer can only be claimed once per person and must be used by 30 June 2025
- Offer does not include gear hire