Privacy Policy
1. COMMITMENT TO PRIVACY
Rocksports is committed to protecting your privacy and any personal information we collect. We comply with the Privacy Act 1988 (Cth) and are dedicated to safeguarding your personal information. This policy explains how we collect, use, disclose, and manage your personal and sensitive information.
We understand that providing personal information is an act of trust, and we take that responsibility seriously. Unless given consent to do otherwise, we will only collect and use your information as outlined below.
For the purposes of this Privacy Policy, personal information may include but is not limited to your name, contact details, date of birth, emergency contact information, bank account and/or credit card details, payment history, and any relevant health information you provide.
2. COLLECTION OF PERSONAL INFORMATION
We will not collect personal information without your consent. The only personal information we collect is what you voluntarily provide when you become a member, make a purchase, or interact with our services.
We collect this information primarily to provide you with our services. It may also be used for marketing purposes or any other purpose permitted under the Privacy Act. You are not required to provide personal information, but failure to do so may limit our ability to provide certain products or services.
Personal information is typically collected when you complete and submit forms in person at our facility or through our online platforms.
3. COLLECTION OF SENSITIVE INFORMATION
Sensitive information refers to details about your physical and mental health or well-being that you may provide. This information is only used to deliver our services and ensure your safety while climbing. We will not disclose this information without your consent unless required by law or when necessary to protect someone’s health or safety.
4. USE OF TRACKING TECHNOLOGIES
Our website uses tracking technologies like cookies and web beacons to improve your browsing experience. Cookies are small files stored on your device that help us keep track of your preferences and activity on our website. Web beacons allow us to monitor website usage and performance.
These tracking technologies do not identify individual users, but they help us understand how people use our website. You can disable cookies in your browser settings, but doing so may impact your ability to access certain features.
6. USE AND DISCLOSURE OF PERSONAL INFORMATION
We use personal information for the following purposes:
- To fulfill obligations under your membership agreement or any other contract with Rocksports
- To provide services and information related to your membership
- To communicate about products, services, and special offers
- To collect feedback and improve our services
- For statistical and marketing analysis
We will not share your information with third parties without your consent, except when required by law or necessary to protect the rights, safety, or property of Rocksports or others.
7. SECURITY OF PERSONAL INFORMATION
Rocksports takes reasonable steps to keep your personal information secure and up to date. Digital information is stored on secure servers, and physical records are kept in locked, controlled areas. Only authorized personnel can access this information, and they are required to respect its confidentiality.
We also have security cameras on our premises to ensure the safety of our clients and staff. These cameras may capture footage of individuals while they are at our facility. This footage is stored securely and only accessed when necessary for security or incident review purposes.
We destroy or de-identify personal information we no longer need, wherever possible.
8. PROBLEMS, QUERIES, OR COMPLAINTS
If you have any questions or concerns about this Privacy Policy or how we manage your information, please contact us:
Email: climb@rocksports.com.au
Phone: 07 3189 5589
We will investigate any complaints in writing and do our best to resolve them promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner:
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Online: www.oaic.gov.au